How to launch on Chronex360
A mining supplier in the Copperbelt fielding a WhatsApp inquiry about spare parts, or a Lusaka retailer answering an Instagram DM about stock, both face the same problem: leads scattered across channels are hard to follow through to a sale. Chronex360 consolidates Click-to-WhatsApp ads, Facebook Messenger, and website chats into one pipeline, assigns each new conversation to an available agent, and lets that agent qualify the request, send a catalogue or quote, and convert it into an order that stays visible from confirmation through dispatch and delivery. For businesses serving both corporate clients and everyday shoppers, that means procurement-style inquiries and quick retail orders can be tracked side by side without confusion. English-language templates and business-hours routing keep response times sharp, and built-in reporting shows which leads actually became sales. It turns what used to be a chaotic phone full of chats into a structured, accountable sales process.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Zambia
Chronex360 supports WhatsApp Business API onboarding for businesses across 10 states/regions in Zambia, including: