How to launch on Chronex360
For businesses in Ouagadougou and Bobo-Dioulasso, keeping a customer relationship intact through a single WhatsApp thread matters more than flashy automation — and that is precisely where Chronex360 earns its keep. Every inquiry, whether it arrives from a Facebook page, a Click-to-WhatsApp ad, or a walk-in customer who later messages to reorder, lands in one organized inbox instead of a personal phone that an employee might not always have on hand. Agents pick up the lead, confirm what is needed, generate a quote or order note, and mark it through to fulfillment, so even when connectivity or logistics are unpredictable, no request is lost and no customer is left wondering what happened to their order. French-language templates keep replies fast and consistent, while local-hours routing makes sure someone is always assigned to respond. The result is dependable record-keeping and continuity — a business that can prove, message by message, exactly how it served each customer.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Burkina Faso
Chronex360 supports WhatsApp Business API onboarding for businesses across 57 states/regions in Burkina Faso, including: