How to launch on Chronex360
From a Facebook Messenger question about stock availability to an Instagram DM asking for a bespoke quote, UK retailers and service businesses juggle leads across more channels than ever, and Chronex360 exists to stop those conversations from getting lost in the shuffle. Every enquiry lands in one shared workspace, gets tagged and assigned to the right agent or team, and stays attached to the customer as it moves through quoting, order confirmation, and dispatch tracking. Independent shops and growing ecommerce brands alike use the built-in catalogue sharing to send product options straight into WhatsApp, cutting the back-and-forth that usually slows a sale down. Business-hours-aware routing keeps response times sharp during trading hours and queues messages sensibly outside them, while data handling is built around UK GDPR expectations from the start. Owners and sales managers get a live view of pipeline health, so they can see exactly which leads are close to becoming paying customers.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in United Kingdom
Chronex360 supports WhatsApp Business API onboarding for businesses across 247 states/regions in United Kingdom, including: