How to launch on Chronex360
For a Bulgarian outsourcing firm or export business, an enquiry might begin with a LinkedIn-driven website form, a WhatsApp message from a returning buyer, or an Instagram comment about a product line. Chronex360 pulls all of these into a single pipeline, tagging each one and routing it to whichever agent is best positioned to answer, so no promising lead sits unanswered while a team member is occupied elsewhere. From initial qualification through quoting, order confirmation, and final dispatch, the platform keeps the full conversation history attached to the lead, giving anyone who picks up the account full context. Bulgarian and English templates keep messaging natural for both domestic and export audiences, business-hours-aware routing avoids awkward off-hours replies, and compliance-aware settings support responsible cross-border communication. Reporting then shows which channel is actually producing completed, delivered orders rather than just conversations.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Bulgaria
Chronex360 supports WhatsApp Business API onboarding for businesses across 28 states/regions in Bulgaria, including: