How to launch on Chronex360
A Ukrainian business maintaining customer relationships through a period of disruption often relies on WhatsApp and Messenger precisely because they work reliably when other channels do not, with leads arriving from a website enquiry, a Click-to-WhatsApp ad, or a direct message from an existing contact. Chronex360 captures each of these the moment they land, tags them appropriately, and routes them to an available agent so responsiveness stays consistent even under difficult conditions. As a conversation moves from initial contact to a confirmed order or service request and on to delivery, the full thread stays attached to that lead, giving the team a dependable record regardless of circumstances. Ukrainian and English templates keep communication natural, business-hours-aware routing adapts to a team's actual availability, and Chronex360 helps businesses keep outbound messaging aligned with applicable sanctions and compliance regulations at all times. Reporting then shows which channel is actually sustaining customer relationships and completed transactions.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Ukraine
Chronex360 supports WhatsApp Business API onboarding for businesses across 25 states/regions in Ukraine, including: