How to launch on Chronex360
A Dar es Salaam retailer running a Click-to-WhatsApp ad, an Arusha safari operator fielding Instagram DMs, or a Mwanza wholesaler taking website inquiries all face the same challenge: keeping a lead alive from the first "Habari, is this available?" through to a mobile-money-settled order at the doorstep. Chronex360 captures every inbound message the moment it lands, tags its source, and routes it to the right sales agent based on product line and shift hours, so nothing sits unread overnight. Agents qualify the buyer, share a catalog or quote directly inside the chat, and convert the conversation into a trackable order without re-typing details into another system. As the order moves through packing and rider dispatch, the customer and the team see the same status thread. Chronex360 delivers this through Swahili and English message templates, business-hours-aware routing across multiple agents, and conversion reporting that shows exactly which channel turned a chat into a completed, delivered sale.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Tanzania
Chronex360 supports WhatsApp Business API onboarding for businesses across 29 states/regions in Tanzania, including: