How to launch on Chronex360
A lead in Sri Lanka commonly begins with a Facebook or Instagram ad that drives a customer into a WhatsApp conversation about a product or service, and Chronex360 captures that first message from Colombo or the provinces and turns it into a qualified, trackable lead. The conversation is routed to an agent working in Sinhala, Tamil, or English, guided through catalog sharing and order confirmation, and tracked through to courier-based, cash-on-delivery-friendly fulfillment that remains common across Sri Lankan retail and small business ecommerce. Business-hours-aware routing keeps response times consistent for a customer base used to quick chat replies, and compliance-aware templates keep messaging professional and policy-aligned across multilingual audiences. Multi-agent assignment helps retail, apparel, and service businesses manage seasonal demand spikes without losing leads, and conversion reporting gives owners a clear, unified view of how ad-driven and organic conversations are converting into completed, delivered orders across the island.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Sri Lanka
Chronex360 supports WhatsApp Business API onboarding for businesses across 33 states/regions in Sri Lanka, including: