How to launch on Chronex360
South African retailers and service businesses tend to run lead generation across several channels at once, and Chronex360 is built to stop those channels from fragmenting the customer relationship. A shopper who starts on a Click-to-WhatsApp ad, switches to an Instagram DM, or fills in a website form is recognised as one lead with one history, then routed to an agent based on real-time availability and business hours across time zones if the company operates in more than one region. Agents qualify the enquiry, share a catalog or generate a quote inside the same thread, and the deal carries through to order confirmation and dispatch, with visibility maintained right up to courier handover for both metro and outlying deliveries. English and Afrikaans-friendly templates, multi-agent assignment rules, and opt-in-aware compliance settings are all configurable per team. Conversion reporting then shows management exactly which campaigns and agents are converting enquiries into paid, fulfilled orders, rather than guessing from chat logs.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in South Africa
Chronex360 supports WhatsApp Business API onboarding for businesses across 9 states/regions in South Africa, including: