How to launch on Chronex360
Dakar's mix of established trading houses and a new wave of ecommerce and fintech startups means a lead can arrive as a formal website inquiry from a distributor or as a casual Instagram DM from a first-time shopper. Chronex360 treats both with the same rigor, logging every WhatsApp, Messenger, and web-based inquiry the instant it arrives and routing it to an agent based on product line, language preference, or working hours. Agents qualify the request, send catalogs or quotes, and move the conversation into a confirmed order that is tracked through to delivery, whether settled through mobile money or collected on arrival by a local courier. Sales teams get visibility into which channels and campaigns are actually driving completed, delivered sales rather than just message volume. Chronex360 supports French and Wolof-aware templates, business-hours-conscious routing, and straightforward multi-agent assignment, giving Senegalese businesses a dependable structure for scaling WhatsApp commerce.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Senegal
Chronex360 supports WhatsApp Business API onboarding for businesses across 14 states/regions in Senegal, including: