How to launch on Chronex360
Filipino consumers routinely start a purchase by messaging a Facebook Page or replying to a Click-to-WhatsApp ad, and Chronex360 is designed to catch that first reply and immediately log it as a qualified lead rather than a message that gets buried in an inbox. The system routes the conversation to the right agent based on product category or region, whether that is a Manila-based reseller or a Cebu service provider, then guides the exchange through catalog sharing, order details, and payment confirmation before tracking fulfillment through courier delivery across the islands, including cash-on-delivery workflows common to Philippine ecommerce. English and Filipino templates keep messaging natural for local buyers, and business-hours-aware routing ensures leads from evening scroll sessions are not left waiting until the next day. Multi-agent assignment keeps high-volume shops responsive during peak shopping periods, while conversion reporting shows sales leaders exactly how DM and ad-driven chats become completed, delivered sales.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Philippines
Chronex360 supports WhatsApp Business API onboarding for businesses across 97 states/regions in Philippines, including: