How to launch on Chronex360
A Moroccan exporter fielding an enquiry about argan oil or textiles, or a Casablanca retailer answering a Click-to-WhatsApp ad, both need the same thing: a lead that does not get lost between the first message and the final invoice. Chronex360 captures the initial contact from WhatsApp, Instagram, Messenger, or the company website, assigns it automatically to an available agent, and keeps a running qualification history attached to the conversation. Agents can share a product catalog or generate a formal quote directly inside WhatsApp, and once the order is confirmed, the same thread stays linked through to fulfilment, whether that means a courier delivery within the city or coordination with a freight partner for cross-border export shipments. French and Arabic message templates match how Moroccan businesses actually communicate with customers, and business-hours-aware routing keeps response times consistent. Compliance-aware opt-in messaging and conversion reporting round out the workflow, giving teams a transparent view from first click to completed sale.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Morocco
Chronex360 supports WhatsApp Business API onboarding for businesses across 62 states/regions in Morocco, including: