How to launch on Chronex360
A boutique hotel in Grand Baie fielding a Click-to-WhatsApp ad inquiry from a honeymooning couple, or a duty-free retailer answering an Instagram DM about product availability, both need a fast, well-organized response to convert interest into a booking or sale. Chronex360 brings these conversations together from Facebook, Instagram, WhatsApp ads, and the website, then routes each to an agent who can confirm dates, share a catalogue, or issue a quote without delay. Once a booking or order is confirmed, Chronex360 tracks it through to check-in or delivery, giving operations teams a clear handoff point and management a clean view of conversion. English and French templates match Mauritius's bilingual customer base, and business-hours-aware routing keeps the experience polished for an international, quality-conscious audience. It is the kind of responsive, well-documented sales process that a tourism-driven, service-focused economy depends on.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Mauritius
Chronex360 supports WhatsApp Business API onboarding for businesses across 17 states/regions in Mauritius, including: