How to launch on Chronex360
A vanilla or spice exporter in Antananarivo negotiating with an overseas buyer, and an eco-lodge on the coast answering a Click-to-WhatsApp ad from a prospective traveler, represent two very different leads that Chronex360 handles with the same underlying discipline. Every inquiry from Facebook Messenger, Instagram, or the website is logged and routed to the right agent, who qualifies the request, shares pricing or availability, and converts it into a confirmed order or booking that stays trackable through fulfillment — whether that means a shipment leaving port or a guest arriving on-site. French-language templates dominate given local business norms, with English available for international travel and export inquiries, and business-hours-aware assignment keeps response times sharp across time zones. For businesses juggling both export logistics and tourism demand, Chronex360 provides one consistent view of every lead's journey from first contact to final delivery.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Madagascar
Chronex360 supports WhatsApp Business API onboarding for businesses across 6 states/regions in Madagascar, including: