How to launch on Chronex360
A boutique hotel in Tuscany and an ecommerce fashion brand in Milan face the same problem: enquiries arrive from Instagram, Facebook Messenger, and the website all at once, and nothing should fall through the cracks. Chronex360 consolidates those touchpoints into one inbox, assigns each lead to the right person based on who is free and what they specialise in, and keeps the conversation attached as it moves from first question to confirmed booking or order to final delivery. For hospitality businesses this means guest requests and check-in details stay linked to the original enquiry; for retailers it means a catalogue can be shared directly in chat and an order tracked through to shipment. Italian-language messaging templates keep replies natural, while GDPR-aware data handling and configurable working-hours routing suit both seasonal tourism operations and year-round retail teams. Reporting shows exactly which channels are converting enquiries into revenue.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Italy
Chronex360 supports WhatsApp Business API onboarding for businesses across 128 states/regions in Italy, including: