How to launch on Chronex360
Accra's booming ecommerce and fintech-adjacent retail scene generates leads from everywhere at once: a Click-to-WhatsApp ad for a fashion drop, an Instagram DM about a service booking, a website inquiry from a B2B buyer. Chronex360 pulls all of it into a single pipeline, automatically tagging each lead by its channel and routing it to the right agent based on product category and availability. From there, agents qualify the buyer, send a digital catalog or price list, and convert the chat into a trackable order that stays connected to delivery status, whether payment happens via mobile money, card, or cash on delivery through a local rider network. Sales managers get a live view of which campaigns are actually converting into completed, delivered sales rather than just generating chat volume. Chronex360 supports English and Twi-friendly templates, business-hours-aware multi-agent routing, and compliance-conscious messaging, giving Ghanaian businesses the structure to scale their WhatsApp-driven sales without losing a single lead in the process.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Ghana
Chronex360 supports WhatsApp Business API onboarding for businesses across 10 states/regions in Ghana, including: