How Chronex360 helps manage your business in Gizo
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Western Province to businesses in Gizo.
For businesses in the Solomon Islands, customer contact often comes through direct WhatsApp messages, Facebook enquiries, and personal referrals rather than large-scale advertising, and Chronex360 is built to help these businesses make the absolute most of every single conversation. Each enquiry is captured the moment it arrives, assigned to the right person, and tracked through qualification, quote or order agreement, and on to delivery, whether that means a shipment across islands or an in-person handover in Honiara. Given the realistic scale of digital commerce in the Solomons, the platform's real value lies in ensuring no enquiry is ever lost or forgotten, and in giving small teams a professional record of every customer relationship they build. Chronex360 provides English and Pijin-friendly messaging templates, routing that respects local business hours, and straightforward reporting so owners can see precisely how their limited but valuable lead flow is being converted, turning careful, high-touch service into a genuine competitive advantage.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies