How Chronex360 helps manage your business in Musanze
Musanze businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Kigali's fast-growing retail and services scene increasingly starts with a tap on an Instagram ad or a WhatsApp catalog link rather than a walk-in visit, and Chronex360 is built to hold that thread together. Every lead, whether from a Facebook Messenger question, a Click-to-WhatsApp campaign, or a direct inquiry from a business website, lands in one queue where it is automatically tagged by source and handed to an available agent. That agent qualifies interest, sends pricing or a product catalog, and turns the conversation into a confirmed order that stays linked to the original chat as it moves toward fulfillment and delivery, whether paid by mobile money or collected on arrival. Chronex360 supports this with Kinyarwanda-aware and English message templates, routing rules that respect local business hours, and simple multi-agent assignment so busy periods do not mean dropped conversations. Sales leads get a clear, real-time view of which channels are actually producing delivered orders, not just chats.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping