How Chronex360 helps manage your business in Al Ghuwayrīyah
Al Ghuwayrīyah businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A Doha retailer running a Click-to-WhatsApp campaign, a real estate brokerage fielding Instagram DMs, or a logistics firm receiving website enquiries all face the same challenge in Qatar's fast-moving market: converting quick interest into a tracked, fulfilled sale before attention moves elsewhere. Chronex360 captures every one of those messages as a lead the instant it arrives, tagging its source and routing it to an available agent based on local business hours and the Friday-Saturday weekend common across the market. Agents qualify the enquiry in Arabic or English, share a catalog or itemized quote directly in the chat, and convert an accepted offer into an order that stays linked to that same conversation through to delivery, which suits both premium retail transactions and larger logistics-driven orders. Multi-agent assignment keeps busy campaigns covered without customers repeating themselves to different people, and compliance-aware templates keep messaging within accepted practice. Conversion reporting then gives owners a clear view of which channel and which agent are actually driving completed, delivered business.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep