How Chronex360 helps manage your business in Risan
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Kotor Municipality to businesses in Risan.
A Montenegrin tourism or hospitality business often experiences sharp seasonal spikes, with Instagram DMs about villa availability, Click-to-WhatsApp ad responses, and website booking requests arriving together during peak months. Chronex360 collects each enquiry as it comes in, tags it by purpose, and assigns it to an agent so guests get fast answers even when volume is high. From the first question about dates or pricing through to a confirmed reservation and eventual arrival, the entire conversation remains attached to one lead record, which keeps a small seasonal team organized under pressure. Montenegrin and English templates suit both local and international guests, routing accounts for the realities of a tourism-driven business calendar, and compliance-aware messaging keeps communication appropriate throughout. Extra agents can be added quickly for the busy season, and conversion reporting shows exactly which channel is converting enquiries into paid, completed stays.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export