How Chronex360 helps manage your business in Dhidhdhoo
Dhidhdhoo businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A resort or retail business in the Maldives often meets its next guest through an Instagram DM about room availability or a Click-to-WhatsApp ad promoting an island excursion, and Chronex360 captures that first message the moment it lands, tagging its source and routing it to a reservations or concierge agent before the enquiry cools. Because so much of the Maldivian economy runs on tourism and boutique retail spread across scattered atolls, the platform lets a small team share live catalogs of rooms, transfers, or products, confirm a booking or order directly inside the chat, and track it through to check-in or delivery to a guesthouse or resort jetty. Every stage is logged, so an owner can see exactly which channel produced a confirmed booking rather than guessing. With Dhivehi and English messaging templates, business-hours-aware routing that respects island time zones, and conversion reporting built for a high-touch, relationship-driven market, Chronex360 gives Maldivian businesses precise, unified control over every lead without adding headcount.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order