How Chronex360 helps manage your business in Cestos City
For companies based in Cestos City, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Monrovia's trading and retail businesses often manage customer relationships across WhatsApp, Facebook Messenger, and word-of-mouth referrals that turn into website inquiries, and keeping all of that organized by hand quickly becomes unmanageable as a business grows. Chronex360 solves this by pulling every inquiry into a single pipeline, automatically identifying its source and assigning it to an available agent for qualification. Agents can send a product catalog or quote, confirm an order, and track it through to delivery or in-store pickup, all within the same conversation thread the customer started with. This gives Liberian businesses a clear, end-to-end view of a customer's journey rather than fragments scattered across apps. Chronex360 supports English-first messaging with local phrasing awareness, business-hours-aware routing, and straightforward multi-agent assignment, along with reporting that shows owners exactly which marketing efforts and channels are producing real, delivered sales.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies