How to launch on Chronex360
A Montego Bay tour operator and a Kingston boutique face a similar problem: leads come in fast through Instagram, Facebook Messenger, and Click-to-WhatsApp ads, but tracking which ones actually turn into bookings or sales is hard without a system built for it. Chronex360 logs every inquiry as a lead the moment it lands, records its source, and assigns it to an available agent based on real Jamaican business hours rather than guesswork. From that first message, the same conversation carries the customer through qualification, quote or booking confirmation, and on to fulfillment or check-in, so nothing falls through the cracks between departments. English-language templates keep replies quick and consistent, catalog sharing lets teams send tour packages or product lineups directly in chat, and every exchange follows WhatsApp's commerce guidelines. Owners get straightforward reporting on which channels are genuinely converting interest into revenue.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Jamaica
Chronex360 supports WhatsApp Business API onboarding for businesses across 14 states/regions in Jamaica, including: