How Chronex360 helps manage your business in Contuboel Sector
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Bafatá to businesses in Contuboel Sector.
In Bissau, where businesses often operate with limited infrastructure and a mix of formal and informal trade, the most valuable thing a WhatsApp tool can offer is dependable continuity rather than complexity. Chronex360 provides that by capturing every customer inquiry, whether through WhatsApp, Messenger, or a website contact form, into one steady record, so a conversation about cashew exports or a retail order is not lost when a phone is shared, lost, or replaced. Agents can note what a buyer wants, confirm terms, and track whether an order was ultimately fulfilled, giving business owners a reliable history to draw on for future dealings. This consistency is especially valuable for maintaining trust with repeat trading partners. Chronex360 is delivered with Portuguese and French-aware message templates, simple agent assignment suited to small teams, and clear reporting, giving businesses in Guinea-Bissau a resilient foundation for customer communication despite challenging conditions.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies