How Chronex360 helps manage your business in Colihaut
Colihaut businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Known for eco-tourism and nature-based travel, Dominica's businesses frequently receive their first customer contact through Instagram posts about hiking tours or Facebook Messenger questions about dive packages, alongside more routine retail inquiries in Roseau. Chronex360 captures each of these as a lead immediately, tags its source, and assigns it to an available agent based on when the business is actually operating, which matters given the island's smaller, often owner-run teams. The same thread then tracks the customer from first question through qualification, a confirmed booking or order, and on to fulfillment or the day of the tour, so nothing needs re-explaining across conversations. English-language templates keep responses efficient, catalog sharing lets operators present tour details and pricing directly in chat, and messaging stays compliant with WhatsApp's business guidelines. Reporting then shows owners which channels are actually converting interest into paying customers.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies