How Chronex360 helps manage your business in Arica y Parinacota
In Arica y Parinacota, Chile, Chronex360 gives sales and support teams one workspace for WhatsApp, Instagram and Facebook conversations, with qualification and follow-up built in.
Chile's current Law No. 19.628 on the Protection of Private Life governs personal-data handling and remains in force through November 2026. A comprehensive reform, Law No. 21.719, was enacted in December 2024, creates a dedicated data-protection authority (with penalties of up to 20,000 UTM) and enters into full force on 1 December 2026 — businesses should plan WhatsApp opt-in, records and retention practices around the incoming stricter regime now.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Cities in Arica y Parinacota
Chronex360 supports WhatsApp Business API onboarding for 4 cities across Arica y Parinacota, including: