How to launch on Chronex360
In Brazil, WhatsApp is often the first and only channel a customer uses, so a lead can arrive from a Click-to-WhatsApp ad, an Instagram DM, or a quick message shared by a friend, and it needs an answer in Portuguese within minutes. Chronex360 captures that first contact automatically, qualifies it against your criteria, and assigns it to an available vendedor according to real-time business hours, keeping ecommerce, varejo, and services businesses from losing momentum on a hot lead. From there the deal moves through catalog sharing, price negotiation, and order confirmation, with Chronex360 tracking the whole journey up to combinado last-mile delivery coordinated directly over WhatsApp, a pattern common across Brazilian cities. Templates and quick replies are fully localized in Portuguese, agent assignment balances load across teams, and compliance-aware messaging keeps opt-outs and window rules in check. Sales leaders get a single report showing which channel, campaign, and agent actually closed the sale, turning scattered chats into a measurable pipeline.
Recommended social-to-WhatsApp growth flow
- Use Marketing templates only for opted-in promotional outreach
- use Utility for requested/transaction-triggered updates
- use Service replies when the customer starts the conversation
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.
States & regions in Brazil
Chronex360 supports WhatsApp Business API onboarding for businesses across 27 states/regions in Brazil, including: