How Chronex360 helps manage your business in Parham
Parham businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
With an economy built heavily around yachting, resorts, and duty-free retail, businesses in Antigua and Barbuda often see leads arrive through Click-to-WhatsApp ads during regatta season or Instagram inquiries about villa stays. Chronex360 logs each of these the instant they come in, records the channel they came from, and routes them to an available agent based on real local business hours so high-value inquiries are never left waiting. From there, the same conversation thread carries the customer through qualification, a formal quote or reservation, and into fulfillment or arrival, giving owners one continuous record instead of fragmented chats. English-language templates keep replies polished during peak season, catalog and package sharing let teams present offerings without lengthy back-and-forth, and every message respects WhatsApp's commerce policies. Conversion reporting then shows which channels are genuinely turning inquiries into confirmed bookings and sales.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order