How Chronex360 helps manage your business in Liberta
Liberta businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
With an economy built heavily around yachting, resorts, and duty-free retail, businesses in Antigua and Barbuda often see leads arrive through Click-to-WhatsApp ads during regatta season or Instagram inquiries about villa stays. Chronex360 logs each of these the instant they come in, records the channel they came from, and routes them to an available agent based on real local business hours so high-value inquiries are never left waiting. From there, the same conversation thread carries the customer through qualification, a formal quote or reservation, and into fulfillment or arrival, giving owners one continuous record instead of fragmented chats. English-language templates keep replies polished during peak season, catalog and package sharing let teams present offerings without lengthy back-and-forth, and every message respects WhatsApp's commerce policies. Conversion reporting then shows which channels are genuinely turning inquiries into confirmed bookings and sales.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies