How Chronex360 helps manage your business in Lubango
In Lubango (Huíla Province, Angola), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For a business in Luanda supplying equipment to the oil and mining sector, or a Benguela retailer handling everyday consumer orders, leads tend to arrive fast and in Portuguese, often through a Click-to-WhatsApp ad or a Facebook page message. Chronex360 pulls these conversations into a single inbox, assigns them to agents fluent in the customer's language, and supports the move from initial inquiry to formal quote to confirmed order — a workflow that matters for corporate buyers used to more structured procurement as much as for retail customers wanting a quick answer. Once an order is confirmed, Chronex360 keeps it visible through preparation and delivery, so both sales and operations teams know exactly where things stand. Portuguese-language templates and business-hours-aware assignment keep response times tight across a large, geographically spread customer base. The result is a sales process that can handle both high-value industrial inquiries and routine retail traffic without losing track of either.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep